Refund and Cancellation Policy

1. Purpose of This Policy

This Refund and Cancellation Policy explains how ForgeStudy handles cancellations, revisions, and refund requests for customised academic-support projects.

It describes:

• when a client may cancel a project;
• when revisions will be offered before a refund is considered;
• when full or partial refunds may be considered;
• how completed work and committed resources affect the refundable amount;
• how refund and cancellation requests are reviewed.

ForgeStudy is an independent online academic-support project. It is not currently incorporated as a separate legal company and does not process payments directly through the website. Payment methods are agreed individually with each client outside the website.

Each decision depends on:

• the confirmed project scope;
• the stage of the project;
• work already completed;
• specialist time reserved or used;
• materials already delivered;
• client cooperation;
• applicable mandatory law.

Submission of a request does not guarantee automatic approval. ForgeStudy reviews each case individually and fairly.

2. Scope and Relationship With Other Terms

This Policy applies together with the Terms of Use, the Privacy Policy, any confirmed quotation, written project scope, milestone agreement, and other written agreements made through email, Telegram, or another agreed channel.

Where a specific written project agreement contains a refund or cancellation term for that project, that specific term applies unless mandatory law requires otherwise.

If there is a conflict between this general Policy and a confirmed written project agreement, the confirmed project agreement will normally control for that project, except where mandatory law provides a different result.

3. Project Confirmation

A project is treated as confirmed only when all of the following have occurred:

• the scope has been agreed in writing;
• the price or payment arrangement has been agreed;
• the deadline has been confirmed;
• ForgeStudy has accepted the project;
• any required payment or deposit has been received or verified.

A contact-form submission, preliminary conversation, informal estimate, or request for information does not by itself create a confirmed project.

Until a project is confirmed, ForgeStudy is not obliged to begin work, reserve specialist time, or hold a deadline open.

4. Client Request to Begin Work

After project confirmation, ForgeStudy may begin work without further delay, including:

• reviewing the brief;
• reserving specialist time;
• assigning a specialist;
• conducting preliminary research;
• creating a project plan;
• reviewing sources or data;
• preparing structure;
• performing administrative setup;
• producing agreed work.

Where applicable law gives a client a statutory cancellation period for a distance service contract, ForgeStudy may ask the client to expressly request that work begin before that period expires.

Where legally permitted, the client may be responsible for the reasonable value of work performed before cancellation if they requested immediate performance or if work had already begun with their knowledge and agreement.

Beginning work does not automatically remove every cancellation or refund right that may apply under mandatory law.

5. Cancellation Before Work Begins

If the client cancels before any substantive or preparatory work has begun and before specialist time or external costs have been committed, ForgeStudy may provide a full refund, subject to:

• transaction charges that cannot be recovered;
• currency-conversion losses;
• external provider fees;
• applicable mandatory law.

If administrative review, specialist reservation, research, or project setup has already occurred, a reasonable deduction may apply where legally permitted.

Cancellation requests should be sent in writing to [email protected] with enough information to identify the project.

6. Cancellation After Work Begins

Where work has already begun, ForgeStudy may calculate a refund based on:

• completed work;
• research performed;
• planning completed;
• specialist hours used or reserved;
• drafts or materials already delivered;
• non-refundable external costs;
• administrative work;
• the stage of the project.

The client will not normally receive both the completed or partially completed work and a refund for the same completed portion.

Any deduction must be reasonable and related to actual work, committed resources, or legally recoverable costs. ForgeStudy will explain the basis for any retained amount where reasonably practicable.

7. Cancellation Rights Under Applicable Law

Depending on the client’s location and applicable consumer law, a client may have a statutory cancellation period for a distance service contract.

Where such a right applies:

• ForgeStudy will respect the mandatory cancellation period;
• the client may be asked to expressly request immediate performance;
• if work begins at the client’s request, the client may be required to pay a proportionate amount for services supplied before cancellation;
• if the service has been fully performed after the legally required request and acknowledgement, the right to cancel may end where applicable law permits;
• nothing in this Policy removes rights that cannot legally be waived.

ForgeStudy does not apply one fixed legal rule to every country. Mandatory local rights will be considered where they apply to the client’s situation.

8. Revision-First Resolution

ForgeStudy prioritises correction and revision where delivered material does not match the confirmed original scope.

If delivered material does not match the confirmed original brief, ForgeStudy will normally first offer a reasonable correction or revision before considering a full refund.

Eligible revision issues may include:

• missing requirements from the confirmed brief;
• formatting errors relative to the agreed requirements;
• clear factual or calculation errors within the agreed scope;
• incomplete agreed sections;
• failure to follow the confirmed referencing style;
• reasonable alignment with the original rubric;
• file or technical defects affecting use of the deliverable.

A client is expected to provide a clear explanation of the issue and a reasonable opportunity to correct an eligible problem before requesting a full refund, except where revision would be impossible, inappropriate, or mandatory law provides another remedy.

Revision requests should be specific, linked to the confirmed brief, and submitted within the revision period stated in the project agreement where one exists.

9. Full Refund Eligibility

A full refund may be considered where one or more of the following apply:

• payment was duplicated;
• an incorrect amount was charged and cannot be corrected otherwise;
• ForgeStudy confirms that it cannot begin or complete the accepted project;
• no meaningful work has begun and no non-refundable costs were incurred;
• the project was not delivered and no acceptable replacement deadline was agreed;
• the delivered service has a serious failure that cannot reasonably be corrected;
• mandatory law requires a full refund.

Approval of a full refund is not automatic merely because a request is submitted. ForgeStudy will review the facts of the project before making a decision.

10. Partial Refund Eligibility

A partial refund may be considered where:

• part of the confirmed service was not provided;
• the client cancels after work has begun;
• some milestones were completed but others were not;
• only part of the delivered work contains an unresolved material issue;
• the project is ended after meaningful work or specialist time has already been provided;
• a proportionate refund is required under applicable law.

The amount should reflect the value of work properly supplied and the part that remains unprovided or materially defective.

ForgeStudy may offer partial refund, revised delivery, service credit, or another fair remedy depending on the circumstances and the confirmed agreement.

11. Situations Normally Not Eligible for a Refund

Subject to mandatory law, a refund will not normally be provided solely because:

• the client changes their mind after work has begun;
• the client no longer needs the project;
• the client chooses not to use the delivered material;
• the client provided incorrect, incomplete, outdated, or contradictory instructions;
• the client introduced new requirements after project confirmation;
• the institution changed the assignment after work began;
• the client did not disclose the complete rubric or lecturer feedback;
• the client missed the agreed feedback or revision period;
• the client failed to respond on time;
• the client expected an outcome that was not included in the written scope;
• the client received a grade or academic result below their expectation;
• a lecturer, supervisor, institution, AI detector, plagiarism tool, or other third party produced an unexpected decision or score;
• the client used the material in violation of institutional rules;
• delays were caused by the client;
• completed milestones had already been accepted;
• the request concerns new or out-of-scope work;
• an urgent deadline became impossible because complete materials were provided late.

This list describes the normal position only. It does not mean that no refund or other remedy can ever apply in these situations where mandatory law, the confirmed agreement, or the specific facts of the case require a different result.

12. Changes to the Original Brief

Changes made after project confirmation may require:

• a new quotation;
• an additional payment;
• a revised deadline;
• a separate project;
• limited or no refund for work completed under the original instructions.

Examples include:

• changing the topic;
• adding new sections;
• replacing the dataset;
• changing the required method;
• changing the academic level;
• changing the referencing style after completion;
• introducing a new rubric;
• requiring substantial rewriting;
• reducing the deadline.

Work completed under the original confirmed brief is not normally refundable merely because the client later wants different instructions.

13. Missed or Delayed Delivery

ForgeStudy uses reasonable efforts to meet confirmed deadlines, but delivery may be affected by factors outside its control or by client-side delays.

Where ForgeStudy reasonably expects a material delay, it should communicate this to the client when possible.

If delivery is delayed, possible resolutions may include:

• a revised deadline;
• priority completion;
• partial delivery;
• partial refund;
• full refund for an unprovided portion;
• another solution agreed in writing.

A refund may not be appropriate where the delay was caused by:

• incomplete client instructions;
• delayed client responses;
• late payment;
• changed requirements;
• inaccessible files;
• missing data;
• third-party outages;
• illness, emergency, or events outside reasonable control.

Mandatory rights relating to agreed essential deadlines or non-performance remain unaffected by this section.

14. Urgent Projects

Urgent projects may require immediate specialist allocation and may involve non-recoverable time commitments.

After an urgent project has begun, cancellation refunds may be reduced proportionately to reflect:

• work already performed;
• specialist time reserved;
• expedited research;
• priority scheduling;
• materials delivered.

The “urgent” label does not remove mandatory cancellation or refund rights where those rights apply under law.

15. Milestone-Based Projects

For projects divided into milestones:

• each completed and delivered milestone may be treated as a separately supplied portion;
• approved or accepted milestones are normally payable;
• cancellation may apply only to unstarted or unprovided milestones;
• revisions remain limited to the agreed scope of the relevant milestone;
• the treatment of deposits and milestone payments should follow the written agreement and mandatory law.

If a client cancels after one or more milestones have been delivered and accepted, a refund will normally relate only to unpaid or unprovided future milestones, subject to the confirmed agreement and applicable law.

16. Duplicate or Incorrect Payments

Verified duplicate payments and confirmed payment errors will be corrected.

The client should provide:

• transaction date;
• amount;
• currency;
• transaction reference;
• evidence showing the duplicate or incorrect payment.

Refunds may exclude external processing or currency fees that ForgeStudy did not receive and cannot recover, where legally permitted.

17. Payment Reversals and Chargebacks

Clients should contact ForgeStudy at [email protected] before initiating a chargeback or payment reversal where reasonably possible, so the issue can be reviewed directly.

Submitting a knowingly false or misleading payment dispute may result in:

• suspension of services;
• termination of the project;
• preservation of communication and delivery evidence;
• recovery of unpaid sums or chargeback costs where legally permitted;
• refusal of future services.

This section does not prevent a client from lawfully disputing an unauthorised transaction or a genuinely contested payment.

18. Academic Results and Third-Party Tools

ForgeStudy does not guarantee grades, passes, admissions, publication, lecturer approval, supervisor approval, similarity scores, AI-detector scores, or any other academic or professional outcome.

Refunds are not guaranteed based solely on:

• grades or marks;
• lecturer comments;
• institutional decisions;
• admission results;
• supervisor approval;
• publication decisions;
• Turnitin or other similarity results;
• similarity percentages;
• AI-detector classifications;
• software output;
• subjective preferences not contained in the confirmed brief.

ForgeStudy does not control these external decisions or tools.

A specific result is relevant only if it was expressly included as a lawful written contractual requirement, and even then mandatory limitations and the agreed scope apply.

19. Client Cooperation

Refund and revision eligibility may be affected where the client:

• fails to provide the required brief;
• provides materials late;
• does not respond to clarification requests;
• delays approval;
• withholds relevant information;
• changes requirements without agreement;
• does not report issues during the revision period;
• prevents ForgeStudy from completing an eligible correction.

ForgeStudy will still consider mandatory rights and the overall circumstances fairly. Lack of cooperation may affect the remedy available, but it does not automatically remove every legal right that may apply.

20. How to Submit a Request

Refund or cancellation requests must be sent in writing to: [email protected]

The request should include:

• the project reference or identifying communication;
• client contact details used for the project;
• date of payment;
• amount paid;
• reason for the request;
• specific disputed requirement, if applicable;
• evidence supporting the request;
• requested resolution;
• relevant files, messages, or screenshots.

Do not send unnecessary sensitive information, passwords, MFA codes, or full banking credentials.

21. Evidence Required

ForgeStudy may reasonably request:

• the confirmed brief;
• quotation or scope confirmation;
• payment confirmation;
• delivery evidence;
• marked areas of concern;
• lecturer or supervisor feedback where relevant and lawful to share;
• screenshots of technical errors;
• relevant communication history.

ForgeStudy may reject unsupported claims only after giving the client a reasonable opportunity to provide clarification where appropriate.

22. Review Process and Response Time

ForgeStudy aims to acknowledge a complete refund or cancellation request within 3 business days.

ForgeStudy aims to provide an initial decision or request for more information within 7 business days.

Complex disputes may require additional time. These timeframes are targets, not guarantees that every case will be fully resolved within exactly 3 or 7 business days.

The review may consider:

• confirmed scope;
• delivered files;
• communications;
• timeline;
• work completed;
• specialist records;
• client cooperation;
• previous revision attempts;
• applicable law.

Possible outcomes include:

• revision;
• replacement delivery;
• clarification;
• deadline adjustment;
• service credit where agreed;
• partial refund;
• full refund;
• rejection with an explanation.

23. Refund Method and Processing Time

Approved refunds will normally be returned through the original payment method or another mutually agreed lawful payment method.

ForgeStudy will normally initiate an approved refund within 10 business days after the final decision and receipt of any information reasonably required to process it.

External banks or payment services may require additional processing time beyond ForgeStudy’s control.

ForgeStudy is not responsible for delays caused solely by an external financial provider, but will provide reasonable confirmation that the refund was initiated once processed.

24. Abuse, Fraud, and False Claims

ForgeStudy may reject or investigate requests involving:

• falsified evidence;
• deliberate misrepresentation;
• use of delivered work followed by a false non-delivery claim;
• repeated abusive refund requests;
• threats or blackmail;
• manipulated screenshots;
• fraudulent chargebacks;
• attempts to obtain both completed work and a full refund for the same work.

ForgeStudy may retain relevant evidence and take lawful steps to protect its rights.

This section is not intended to reject genuine complaints automatically. Valid concerns supported by reasonable evidence will still be reviewed fairly.

25. Matters Not Specifically Addressed

This Policy cannot anticipate every project, cancellation, payment, delivery, or dispute scenario.

Where a matter is not expressly addressed, ForgeStudy may make a reasonable decision that:

• is consistent with this Policy;
• is consistent with the confirmed project agreement;
• reflects work already completed;
• is proportionate;
• considers the client’s reasonable expectations;
• protects the legitimate interests of both parties;
• complies with mandatory law.

ForgeStudy retains reasonable operational discretion over matters not expressly covered by this Policy.

This does not permit ForgeStudy to disregard mandatory rights, binding agreements, or applicable law.

26. Changes to This Policy

ForgeStudy may amend, expand, replace, or update this Refund and Cancellation Policy to reflect changes in:

• services;
• project procedures;
• payment arrangements;
• revision systems;
• legal requirements;
• communication methods;
• operational needs.

Minor administrative, stylistic, corrective, or clarifying updates may take effect when published without individual prior notice.

Broader changes may also be published without individual notice where legally permitted.

The “Last updated” date identifies the current version.

Changes do not retroactively alter an already confirmed project agreement unless:

• both parties agree;
• the change benefits the client;
• mandatory law permits or requires it.

27. Mandatory Rights

Nothing in this Policy excludes, restricts, or replaces any consumer, cancellation, refund, repair, repeat-performance, price-reduction, or other right that cannot legally be excluded.

Where this Policy conflicts with mandatory applicable law, the mandatory law prevails.

Continued use of ForgeStudy services or publication of updated Policy versions does not waive rights that cannot legally be waived.

28. Contact

Refund, cancellation, and revision-related requests should be submitted in writing to:

ForgeStudy

Email: [email protected]

When contacting ForgeStudy, do not send:

• university passwords;
• banking passwords;
• MFA codes;
• recovery codes;
• complete payment-card details;
• unrelated sensitive personal information.